Profile
User ID: n/a
n/a
Loyalty program level 1
0%
lvl
FrenzyBox
Withdraw
Profile
Notifications
Logout
GamesSearchBonusesMenu

Privacy Policy

1. General

By using and/or visiting any part of the Frenzy Casino website or service (the "Website"); or by opening an account on the Website, you agree to comply with the Privacy Policy.

This Privacy Policy describes how we collect, use, process and disclose your information, including personal information, in connection with your access to and use of this Website.

When you use payment services, you will also provide your information, including personal information to Frenzy Casino. Frenzy Casino will process your information as necessary to process payments. All data is protected by encryption and will not be disclosed to any third party.

Information needed to analyse and report suspected fraudulent activity, money laundering, terrorist financing or any other illegal activity under applicable law is collected by us to comply with the terms of the agreement.

For the purposes of this policy the use of the words "we", "us" or "our" refers to the Frenzy Casino service.

2. The data we collect

2.1 The data you provide to us:

  • When you use any of the products on the Website, you will be asked to provide us with correct, up-to-date and accurate personal information that will enable us to identify you. We request and collect the following personal information about you when you use the Website. This information is necessary for the proper performance of the contract between you and us and to enable us to fulfil our legal obligations. Without it we may not be able to provide you with all the services you have requested. We collect your first and last name, date of birth, place of residence, postcode and e-mail address, which you provide when you register. This data is processed for player identification purposes.
  • In some cases we will ask for your identification document, proof of address, proof of payment, date of birth, residential address, e-mail address, telephone number which you give us. This data is processed for the purpose of player and KYC verification. The legal basis for this processing is our legal obligation to comply with anti-money laundering regulations and age verification requirements.

When you use payment services, we need to collect certain financial information, such as your (encrypted) payment card information, email address, phone number, address, date of birth, as it is necessary to comply with applicable laws, such as anti-trust laws. Without it you will not be able to use the payment services.

When you communicate with us, we collect your name, e-mail address and any information about your communication. This data is processed in order to provide you with support services and to keep accurate records of the information we collect from you, given our legitimate interest in improving the Website and our users' experience with it, and to adequately fulfil our contract with you.

We may combine the information you provide with other information about you available from publicly accessible sources that may be relevant to your use of the Website in order to verify your identity for the purposes of preventing and detecting crime and money laundering.

2.2 The data that we collect automatically when you use the Website and the Frenzy Casino services:

  • 2.2.1 When you use the Website and payment services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the proper performance of the contract between you and us so that we can comply with legal obligations, and given our legitimate interest in being able to provide and improve the functionality of the Website and prevent fraud.
  • 2.2.2 When you access or use the Website we collect information such as your IP address, location, information about the device(s) and browser you are using, details of the web pages you viewed; when you use payment services we collect information relating to your payment transactions through the Website, including the payment instrument used, the date and time, the amount of payment, the expiry date of the payment instrument, email address, IBAN information, your address and other related details This information is necessary for the provision of the payment service, for compliance with applicable laws and regulations of different countries (such as anti-money laundering regulations) and for anti-fraud monitoring purposes.
  • 2.2.3 We use cookies and other tools (such as web analytics tools and pixel tags) for the purposes described above, as well as to analyse website traffic and customise content and advertising. For more information, please see our Cookie Policy. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

3. How we use the data we collect:

We use, store and process information about you, including personal information, to provide, improve and develop the Website, create and maintain a safe and secure environment and comply with our legal obligations.

This is to:

  • 3.1. Provide you with access to and use of the Website (or other websites operated by us), managing your account.
  • 3.2. To operate, protect, improve and optimise the Website and user interaction.
  • 3.3. Provide you with a personalised use of our Services so that we can offer you and other players a better service.
  • 3.4. Identify you so that we can better understand your preferences and which products and offers would be most suitable for you and customers like you.
  • 3.5. To provide customer service.
  • 3.6. To send you service or support messages, upgrades, security alerts and account notifications.
  • 3.7 We process this information in light of our legitimate interest in improving the Website and the user experience of our users, and where necessary for the proper performance of the contract with you.
  • 3.8. Detect and prevent fraud, spam, abuse, security incidents and other malicious or illegal activity.
  • 3.9. To keep track of your gambling habits and identify possible gambling related concerns.
  • 3.10. Conducting security investigations and risk assessments.
  • 3.11. Conducting checks on databases and other information sources, including background checks or police checks, to the extent permitted by applicable law and with your consent where necessary.
  • 3.12. Verifying or authenticating the information or identification data provided by you.
  • 3.13. Conducting KYC checks to the extent permitted by applicable law and with your consent where necessary.
  • 3.14. Complying with our legal obligations.
  • 3.15. Ensuring compliance with our Terms of Service and other policies.
  • 3.16. We process this information, given our legitimate interest in protecting the Website, to assess the proper performance of our agreement with you and to comply with applicable laws.

The payment information collected is used to:

  • 3.17. Provide you with access to and use of the Payment Services.
  • 3.18. Investigating suspected unlawful, fraudulent or other improper activity relating to the use of the Website, and reporting a crime or suspected crime, including money laundering or fraud.
  • 3.19. Carrying out security investigations and risk assessments.
  • 3.20. Conducting checks on databases and other sources of information.
  • 3.21. Complying with legal obligations.
  • 3.22. Complying with requests for information from relevant competent authorities.
  • 3.23. Ensuring compliance with our Terms of Service and other policies.

We may also use your data to:

  • 3.24. Alerting you in connection with promotions, products or services that may interest you, but only if you have consented to receive such marketing communications.
  • 3.25. Conducting some profiling of you and your activities on the Website in order to personalise, measure and improve our marketing and to send you more relevant marketing messages.

In such cases, we will process your personal information for the purposes listed in this section, given our legitimate interest in carrying out marketing activities to offer you products or services that may be of interest to you. You can always unsubscribe from receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by changing your account notification settings.

Our website includes privacy controls that affect how we will handle your personal data. You can access privacy controls through your account settings.

4. Data disclosure

4.1 Compliance with Law, Protection of Service Rights, Prevention of Harm We may disclose your information, including personal information, to courts, law enforcement or government agencies, or authorized third parties if and to the extent required or permitted by law or if such disclosure is reasonably necessary:

  • (I) to comply with our legal obligations,
  • (II) to comply with legal process and to respond to claims made against us
  • (III) to respond to requests for information relating to criminal investigations or alleged or suspected unlawful activity, or any other activity that could expose us, you or any of our other users to legal liability
  • (IV) to enforce and administer our Terms of Service or
  • (V) to protect our and our employees' rights, property or personal safety. We may access and share your information with regulators, law enforcement agencies, or others in response to a legal request if we believe in good faith that the law requires us to do so. We may also respond to legal requests if we believe in good faith that the response is required by law in that jurisdiction, affects users in that jurisdiction, and complies with internationally recognized standards, and/or we believe in good faith that it is necessary to: detect, prevent and stop fraud, unauthorized use of the Service, violations of our Terms or policies or other malicious or illegal activity; to protect ourselves (including our rights, property or services), you or others, in.

The legal basis for this processing is our legitimate interests, namely the protection and defence of our legal rights and the proper protection of our business from risk.

We may notify you of legal enquiries where necessary, unless:

  • (I) providing notice is prohibited by the litigation itself, the court order we receive or applicable law, or
  • (II) we believe that notification would be unhelpful or ineffective. or create or increase the risk of fraud against us. Where we execute legal requests without prior notice for these reasons, we will endeavour to notify you of the request after the fact, where appropriate and if we determine in good faith that we are no longer prevented from doing so.

4.2 Third party service providers

We use various third-party service providers to help us provide services relating to the Website and payment services. These service providers may be located or operate from within or outside the European Economic Area. These providers have limited access to your information and are contractually obligated to protect and use it on our behalf only for the purposes for which it was disclosed and in accordance with this Privacy Policy.

For example, service providers may help us: verify your identity or authenticate your identity documents, verify information against publicly available databases, conduct background checks or police checks, prevent fraud and assess risks, provide customer service, advertising, web traffic analysis or payment services.

We may share some of your information with such third-party service providers in order to ensure that our contract with you is properly fulfilled, in our legitimate interests and to comply with our legal obligations. We will need your consent if necessary.

Third party payment providers may also collect and process your information themselves to fulfil their legal obligations. These service providers have their own privacy policies in relation to the information we are required to provide to them for your transactions and they are the separate controllers who are responsible for your payment data. We encourage you to read their privacy policies so that you can understand how these providers will handle your personal information.

You can always contact us for a full list of our service providers who process your data.

4.3 Corporate data law

We may share your information, including personal information, with any member of our group of companies (this means our subsidiaries, our ultimate holding company and all of its subsidiaries) to the extent reasonably necessary for the purposes and on the legal grounds set out in this policy.

4.4 Aggregated Data

We may also share aggregated information (information about our users that we aggregate so that it no longer identifies or references an individual user) and other anonymised information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising and other purposes.

4.5. business integration

If we undertake or participate in any merger, acquisition, reorganisation, transfer of player database, asset sale, bankruptcy or insolvency, we may sell, transfer or share some or all of our assets, including your information in connection with such a transaction or in connection with such a transaction (for example, due diligence). In this case, we will notify you before your personal information is transferred and becomes subject to a different privacy policy and data controller.

In such cases, we will transfer or share your personal information given our legitimate interest in the continuity of transactions.

5. Protecting your data

Under the General Data Protection Regulation, you have the right to access, rectify, transfer and delete certain of your data. You also have the right to object to and restrict certain processing of your data. This is an individual decision that depends on such things as the nature of the data, the reasons for collecting and processing it, and the relevant legal or operational storage needs.

You can exercise any of the rights described in this section before your data controller and payment data controller by sending an email in English to support@frenzycasino.io . Please note that we always ask you to confirm your identity before taking any further action on your request, so provide us with the following information in the email:

  • Your username
  • Your full name
  • Your date of birth
  • The first line of your address and your postcode
  • The email address listed on your account
  • The date and amount of your last deposit or withdrawal to your account or the last four digits of the type of payment you have registered for in your account (e.g. credit card, Neteller account number, etc.)

Please be aware that while we will try to accommodate any request you make in respect of your rights, they are not absolute rights. This means that we may have to refuse your request or we may only be able to comply with part of it.

6.1 Managing your data

You can access and update your information through your account settings. You are responsible for updating your personal information.

6.2 Correction of data

You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself in your Account).

6.3 Access to Data

You have the right to access your personal data held by us and the right to receive certain personal data in a structured, commonly used and machine-readable format and/or to request that we transfer this information to another service provider (if technically possible).

We will provide a copy of your personal data being processed free of charge. For any additional copies requested, we may charge a reasonable fee based on administrative costs.

6.4 Data retention and deletion

We will retain your personal data for the period necessary to fulfil the contract between you and us and to comply with applicable rules and standards relating to gambling and gaming, anti-money laundering, taxation, payment processing and complaints, the need to prevent or detect crime or other misuse of our services and audit requirements, and for marketing purposes. Accordingly, the Data Controller and/or Payment Data Controller must retain your personal data for 10 years after the last record of data relating to you. If it is no longer necessary to process your personal data, it will be deleted or anonymised. Please note, however, that we may be subject to legal and regulatory requirements to retain personal data for a longer period.

You have the right to have certain personal data deleted or anonymised if we no longer need to process it, if you have withdrawn your consent, if you have objected, if your personal data has been unlawfully processed or when the deletion of your personal data is required under a legal obligation.

Please note that if you request the deletion of your personal information:

  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may retain some of your information for tax reporting, anti-money laundering reporting and auditing purposes.
  • We may retain some of your personal information if it is necessary for our legitimate business interests, such as detecting and preventing fraud and improving security.
  • Information we obtain about you (including financial transaction data) may be accessed and retained for an extended period when it is the subject of a legal request or undertaking, a government investigation or investigation into possible breaches of our Terms or Policies, or otherwise to prevent harm.
  • To protect information from accidental or malicious destruction, when we delete/anonymise information from our system, we may not immediately delete/anonymise residual copies from our servers or remove information from our backup systems. If deletion/anonymisation is not possible (because data is stored in backup archives), we will securely store, isolate and protect your information from any further use until such time as deletion/anonymisation becomes possible.

6.5 Termination of consent and prohibition of processing

If we have specifically requested your consent to process your personal data and we have no other lawful conditions to rely on, you have the right to withdraw this consent at any time by changing your account settings or by sending an email to support@frenzycasino.io indicating which consent you are withdrawing. Please note that withdrawing your consent will not affect the legality of any processing activity based on such consent prior to withdrawal.

In addition, applicable law may give you the right to restrict the way we use your personal information, in particular where:

  • (I) you challenge the accuracy of your personal information;
  • (II) the processing is unlawful and you object to the deletion of your personal information;
  • (III) we no longer need your personal information for the purposes of processing, but you need the information to establish, exercise or defend a legal claim; or
  • (IV) you have objected to the processing under the following section and are waiting to see if the Data Controller's legitimate grounds prevail over your own.

6.6 Objection to processing

You have the right to object to processing if the legitimate reason is that it is in our legitimate interests to do so, but note that we may still process your personal data if there are other relevant legitimate grounds or when we have good grounds for continuing to process your personal data. in our interests that do not conflict with your rights, interests or freedoms;

You also have the right to object to direct marketing, which you can do by opting out of direct marketing either in your account settings or by opting out in the message itself. You also have the right to object to any profiling insofar as it relates only to direct marketing.

7. Feedback

If you have any questions about this Policy or our information handling practices, or if you wish to exercise any of your rights, please contact our Data Protection Officer at support@frenzycasino.io .

8. Complaints

If you are dissatisfied with the way we manage your personal data, you also have the right to lodge a complaint with your local data protection authority.