Responsible Gaming

Frenzy Casino cares about its customers and always strives to uphold the principles of responsible gaming in its operations. Frenzy Casino cares about its customers and adheres to all principles of social responsibility. It is our duty to make sure that players enjoy their games at our website, understand the responsibility that players have, assess the level of social responsibility in gambling, and understand the risks of material damage.

How does a player have control over gambling?

Casinos and other gambling games are primarily designed to entertain people, to have fun and are not a source of income or earnings. Gambling addiction is a very difficult process that should not be tolerated. To control the process, players must always control themselves and remember the following principles when gambling:

Gambling should always be in moderation and not take up a lot of the player's time. Players should use casino games as entertainment and an enjoyable pastime.
Gambling is not a way of making money. It is important for the player to remember that it is entertainment. It is strictly forbidden to use the games for earning money.
If the player loses money while playing, do not immediately try to win it back. It is important to always be cool, treat the casino as a game and control your excitement. If you lose, there is no need to chase your losses, you can return to the game another day.
A gambler should only gamble with his own free money. Do not use other people's money, credit or loans to gamble. Only use finances that you are willing to lose and cover losses.
Keep track of your playing time each time you play, and keep track of your betting amounts and balances. It is important for a player to spend a small amount of time in games, as well as to control his expenses.
If a player feels that he needs to temporarily or permanently stop playing casino games and other gambling, you can independently refuse to play and products services. You may also contact the support team to resolve this issue.
If you think you have a gambling problem, you need to contact an organisation to help you with your issues. There are specialist gambling advice organisations for this purpose and they will be listed below.

How do you know if you have a gambling problem?

If you are concerned that gambling has had a negative impact on your life or someone else's, the following questions may help you find out.

Does gambling prevent you from attending work or college?
Do you gamble to pass the time or out of boredom?
Have you ever been criticised by others for your gambling?
Do you gamble alone for long periods of time?
Have you lost interest in family, friends or hobbies because of gambling?
Do you not want to spend your "gambling money" on something else?
Have you ever lied to hide the amount of money or time you spend on gambling?
Do you gamble until you lose all your money?
Have you lied, stolen or taken out loans and credits to keep gambling?
After losing, do you feel that you must try to win back your losses as quickly as possible?
If you run out of money while gambling, do you feel lost and desperate, do you feel the need to gamble again as soon as possible?
Do family disputes or frustrations cause you to gamble?
Does gambling make you depressed or even suicidal?

If you answered at least part of the questions above in the affirmative, it is likely that you have difficulties playing responsibly. You need to share this with professionals. To speak to someone who can give you advice and support, contact one of the organisations listed under Gambling advice organisations below.

Deposit limits

To help our players play responsibly, Frenzy Casino can set a deposit limit for each account. Each player can do this by contacting support at support@frenzycasino.io . Support will set the deposit limit that you ask for. In order to change your deposit limit, you will need to contact support again to show that your decision is a considered and informed one.

Self-exclusion

We provide self-exclusion if you need a break from gambling. You can activate the self-exclusion through a support request at support@frenzycasino.io . Your account will be suspended for a period of 6 months. After this period, you can contact support again to request the activation of your player account.

If you are planning to self-exclude, remember to contact any gambling companies you have accounts with and ask them to self-exclude as well. We recommend that you consider installing software that blocks access to gambling sites. Read more in the section on filtering systems.

Gambling advice organisations

GamCare, a leading organisation providing advice, guidance and practical help to tackle the social consequences of gambling in the UK, can be visited at: www.gamcare.org.uk . The confidential helpline is 0845 6000 133. Non UK residents can contact GamCare for details of international support organisations.

Gamblers Anonymous is a commonwealth of men and women who have come together to solve their problem with gambling and to help other gamblers do the same. Regional fellowships exist all over the world. The Gamblers Anonymous international service website can be found at: www.gamblersanonymous.org.uk .

Gambling Therapy provides support and advice to anyone affected by gambling. Members of the Gambling Therapy Team work in the UK and overseas. The site can be accessed at: www.gamblingtherapy.org .

Gambling for minors

Individuals under the age of 18 are not permitted to open an account or gamble at Frenzy Casino. Frenzy Casino takes its responsibilities in this regard very seriously. We conduct age verification on all customers using the payment mechanisms available to those under 18 years of age. We carry out random age verification of customers using other funding mechanisms.

Anyone under the age of 18 found using the site will be banned from Frenzy Casino services.

Filtering systems

Filtering solutions allow parents to regulate Internet access based on selected criteria. Parents can use filters to deny their children access to gambling sites, among other things. If you share your computer with friends or family members who are under the legal age to register or bet on our site, or if you have requested self-exclusion from gambling sites, consider parental filtering solutions such as:

Net Nanny™ www.netnanny.com
CyberPatrol www.cyberpatrol.com