Self-exclusion

If you feel you may have lost control of your game, we provide a self-exclusion option which can be activated by contacting support@frenzycasino.io . Self-exclusion means that your account will remain closed for the duration of the exclusion period, which can be set for a minimum of 6 months. This is the main difference from the standard account closure request. If you want to activate the permanent self-exclusion you can do so by contacting the above email address. Any funds remaining in your account will be immediately returned to you with a deduction equivalent to the transaction processing fee.

If you self-exclude and then, within the applicable self-exclusion period, you manage to open an account, make a deposit and play, all your bets will be voided by us and all your deposits will be returned to you with the applicable deduction for the equivalent transaction processing fee. This will occur as soon as your activity in the Frenzy Casino services is detected. You agree to waive all claims associated with the applicable deduction for transaction fee refunds.

In certain self-exclusion cases, we may contact you to transfer outstanding funds from your gaming account. We may ask you for your account details or payment method details (e.g. bank account details or other applicable methods) in order to process the refund; Ensure that all account details such as your email address, full name etc. are always accurate.

All the powers of Frenzy Casino will be used to ensure your self-exclusion. However, you acknowledge that the ultimate responsibility for monitoring your behaviour rests with you and therefore you agree that we will not be liable should you continue to gamble and/or attempt to use the Website and we fail to recognise or identify you on our services. We also recommend that you consider installing software which will enable you to block access to internet gambling websites.